We want you to be satisfied with your purchase. This policy explains how to request a return or refund.

Return window

Unless a product page, order confirmation or applicable law provides a different period, return requests should be submitted within 30 calendar days of delivery. Contact us before sending anything back so we can confirm eligibility and provide the correct return instructions.

Eligibility

Items should be unworn, unwashed, undamaged, with original tags and packaging where applicable. We may refuse a return that shows use beyond what is reasonably necessary to inspect the item, or that is missing original components.

Non-returnable items

Personalized items, hygiene-sensitive items that cannot be resold for health reasons, gift cards and items marked final sale may be excluded unless they are defective or applicable law requires otherwise.

How to request a return

Email support@wearshelbyman.us with your order number, the item(s) concerned and the reason for the request. Do not send a return to the business address unless our support team has confirmed that address for your order.

Refunds

After the returned item is received and inspected, we will notify you whether the return is approved. Approved refunds are issued to the original payment method. Original shipping charges and return shipping costs are generally non-refundable unless the item is defective, incorrect, or applicable law requires otherwise. Processing time may vary by payment provider.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us as soon as possible at support@wearshelbyman.us with your order number and photographs. We will review the issue and provide an appropriate remedy under applicable law.

Exchanges

Exchanges depend on stock and destination. Where an exchange is not available, we may process a refund and invite you to place a new order.

Consumer rights

This policy does not affect any mandatory cancellation, warranty, refund or other consumer rights that apply in your country or state.